If payment is received after the due date, a past due fee of 5% is added to the bill and is included in the "Amount Due After Due Date" column of the billing. If the due date falls on a weekend or holiday, the next business day will be allowed for payment without an added past due fee. Exceptions may be made for customers with extenuating circumstances that would prevent them from paying by the due date.
If payment has not been received by the due date, a Notice of Past Due Utility bill will be mailed, or at the discretion of MMU, personally delivered to the customer on or around the 23rd of the month. Said past due notice serves as both a notice of payment due and as a notice of disconnection/limiting of utility services.
If payment in full has not been received, or a mutually acceptable payment plan has not been entered into with Marshall Municipal Utilities by the date printed on the Notice of Past Due Utility Bill, said service may be disconnected on the scheduled date in accordance with MMU's disconnection for nonpayment policy.
If you know you're going to have difficulty paying your utility bills in the winter, or any time, please contact MMU to find out your payment options.
Some local agencies that may be able to provide payment assistance to customers in Marshall are:
Southwest Health and Human Services
607 W. Main Street
Marshall, MN 56258
(507) 537-6747 or (800) 657-3760
United Community Action Partnership (UCAP)
1400 South Saratoga Street
Marshall, MN 56258
(507) 537-1416 or (800) 658-2448
The Salvation Army
(800) 842-7279
Call MMU at (507) 537-7005 to let us know you are seeking assistance. We will stop any collection procedures while your application for assistance is being processed.